Shipping policy

Welcome to Luxe-Strap! Our Shipping Policy is detailed below:

Order Processing:

We process all orders within 1-2 business days, excluding weekends and holidays. If there is a high volume of orders, there may be a delay of a few days. In this case, we will contact you via email. Please allow for additional transit time for delivery.

Shipping Times:

We offer free shipping to all orders globally. The average delivery times for free shipping are as follows:

  • United States: 7-20 days
  • Canada: 8-22 days
  • Australia: 7-25 days
  • United Kingdom: 8-19 days
  • Europe: 10-18 days
  • India: 10-25 days
  • Asia: 7-18 days
  • Worldwide: 15-25 days

We also offer express shipping for an additional fee. The average delivery times for express shipping are as follows:

  • United States: 7-12 days
  • Canada: 8-15 days
  • Australia: 7-9 days
  • United Kingdom: 6-10 days
  • Europe: 7-12 days
  • India: 7-12 days
  • Asia: 7-9 days
  • Worldwide: 7-25 days

Please note that while we make every effort to deliver your orders within the specified time frames, we cannot guarantee delivery times due to factors beyond our control, such as customs processing times or weather conditions.

Shipment Modes:

  1. Free Standard Shipping - free for all orders
  2. Express Shipping - paid (free for orders over AUD$150)
  3. DHL - paid (only available for select locations)

Shipping Restrictions:

We ship to all residential and business addresses, including P.O. boxes or APO/FPO addresses. However, certain countries may have shipping restrictions or limitations. Please check the product page for more information or contact our customer service team at info@luxe-strap.com

Delivery Time Guarantees:

While we make every effort to deliver your orders within the specified time frames, we cannot guarantee delivery times due to factors beyond our control, such as customs processing times or weather conditions. However, if your order does not arrive within the specified time frame, please contact us and we will do our best to resolve the issue.

Shipment Confirmation and Order Tracking:

You will receive a shipment confirmation email with your tracking number(s) within 24-48 hours after your order has shipped. Please note that tracking information may take some time to update.

Customs, Duties, and Taxes:

Please note that Luxe-Strap is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). We recommend that you contact your local customs office for more information before placing your order to avoid any unexpected fees.

We hope you enjoy shopping with us, and if you have any questions or concerns, please don't hesitate to contact our customer service team at info@luxe-strap.com.